Privacy Policy

Privacy Policy

NeeDoh UAE (“we”, “us”, “our”) operates the website and related services. This policy explains what data we collect, why we collect it, and how we handle it.

Data we collect

• Name, email address, phone number, and shipping address.
• Payment information (processed by our payment providers, we do not store card details).
• IP address, browser type, device info, and pages visited.
• Order history and customer service conversations.

How we use your data

• To process and deliver your orders.
• To send transaction emails (order confirmation, tracking, delivery updates).
• To respond to your enquiries and provide support.
• To improve our website and services through analytics.
• To send marketing emails only if you opted in. You can unsubscribe anytime.

Legal basis (GDPR)

If you are in the EU/EEA, we process your data based on:

• Performance of a contract (order fulfilment).
• Consent (for marketing and analytics).
• Legitimate interest (fraud prevention, service improvement).
• Legal obligation (tax and accounting records).

Data sharing

We share your data with:

• Dropshipping suppliers and warehouses (to fulfil orders).
• Shipping carriers and postal services.
• Payment processors (e.g., Stripe, PayPal, or local payment gateways).
• Analytics providers (e.g., Google Analytics).

We do not sell your personal data.

Data retention

We keep your personal data only as long as necessary for the purposes above, or as required by UAE law (typically 5 years for financial records). Marketing data is kept until you unsubscribe.

Your rights (GDPR & UAE PDPL)

You have the right to:

• Access your personal data.
• Request correction or deletion.
• Object to processing or request restriction.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at contact@needoh.ae. We will respond within 30 days.

Security

We use SSL encryption and secure third-party services. No method of transmission over the internet is 100% secure, but we take reasonable measures.

International transfers

Your data may be transferred to and stored in countries outside the UAE, including China and the EU. We ensure appropriate safeguards are in place.

Children's privacy

Our services are not directed to children under 13. If we become aware of data collected from a child, we will delete it.

Changes to this policy

We may update this policy. We will notify you by posting the new version on this page. The last update date is shown below.

Last updated: 20 November 2025